So how does ArtistsNetwork.TV work? Watch this free tour...
If you still have a question regarding ArtistsNetwork.tv, please browse our Frequently Asked Questions below. Clicking on one of the questions listed below will take you to the answer in the FAQ section.
And if you
still can’t find an answer to your question in either the FAQ, or the demonstration video above, please send us an email at
artists@fwmedia.com.
What is ArtistsNetwork.tv? ArtistsNetwork.tv was launched in 2008 to provide online instructional videos from leading contemporary artists. The videos are streamed to ArtistsNetwork.tv members so that they can be viewed 24/7 from any computer with a high-speed internet connection without requiring software downloads. You can choose to subscribe to any of our individual workshops for a 6-month period, or you can subscribe to all art workshop videos in a given medium or subject, or you can subscribe to all ArtistsNetwork.tv video workshops for a full 6-months or 12-months. For more information on ordering options, please mouse over the "Buy Workshops" link in the top navigation bar & select the type of ordering option you'd like. ArtistsNetwork.tv is operated by F+W Media, Inc. -- publishers of The Artist's Magazine, Watercolor Artist, The Pastel Journal, North Light Books, ArtistsNetwork.com and WetCanvas.com
Do I need to have a high-speed internet connection to use ArtistsNetwork.tv? Yes. In order to have a satisfactory viewing experience with the 40+ minute video workshops offered at ArtistsNetwork.tv you'll need to have a high-speed internet connection: typically Cable, high-speed DSL or satellite dish.
Most end user access problems are due to connectivity issues on the user side. Even on a high-speed connection, a CPU or RAM resource issue on the client system can cause issues or slowdowns. We have found that one thing a user might try is to clear their browser cache, check their system resources, and/or reboot if need be.
We also often direct people to
http://www.speakeasy.net/speedtest/. This site performs a speed test of the user system, and sometimes reveals a connectivity issue (for example, if a shared cable line becomes bogged down, etc).
To view a five minute (sometimes longer) preview of each video workshop, simply click on the "Preview Video" button below any of the workshop listings when browsing by Medium or Subject, or in your search results as you browse around the site. You can also access the video preview from the any of the workshop details pages -- available via the "Learn More" buttons below the art workshop listings.
What are the options available for purchasing and viewing a video workshop? There are several ways to view your video workshop(s), all of which offer from 6 to 12 months of unlimited viewing!
1) You can purchase a 12-month subscription that gives you unlimited viewing of all art workshops for a full year for $199.00.
2) You can purchase a 6-month subscription that gives you unlimited viewing of all art workshops for a 6 month period for $119.00.
3) You can purchase a 6-month subscription to the medium (Acrylic, Colored Pencil, Drawing, Oil, Pastel, Watercolor) of your choice, for just $49.99.
4) You can purchase a 6 month subscription offering unlimited viewing to any individual video workshop for as low as $16.99.
Click on the "Buy Workshop" link at the top of every page on the site for more information or to place your order.
Is there a limit on how many times I can view a workshop? No. You can view a video workshop as many times as you like during the 6 month term of your subscription regardless of whether you purchased an individual workshop or chose to subscribe to all workshops.
If I choose to subscribe to all videos, will I get to see new workshops that are added after I submit my order? Yes. For the time period while your subscription is in effect, you'll be able to view all new video workshops that we'll add to ArtistsNetwork.tv. We typically add a new art video workshop every week, so you'll have plenty of new things to learn!
How often are new video workshops added? We typically add a new art workshop video every week from leading contemporary artists across a variety of mediums, genres and subjects.
How can I contact you for questions, comments or requests to cancel my subscription If you want to contact us for any reason, simply click on the "Customer Service" link at the top of the site. In your message, please provide us with your full contact information including your day-time phone number and the name and address used when placing your order. The more detailed you are in your correspondence with us, the more quickly we can reply back with the appropriate information.
Can I get a refund if I want to cancel my subscription? Yes. If you notify us via email at
customer-service@artistsnetwork.tv within 7 days of the date you placed your order, and we will refund your full purchase amount. Refunds, including partial refunds, are not granted if you choose to cancel your order beyond 7 days of the transaction date. We can only issue a refund to the same credit card you used when placing your order. To ensure that we can look up your order and account information, please include your full contact information along with the name, address and last four numbers of the credit card you used when placing the order you want refunded. To help us improve our service to artists, please indicate why you wish to cancel your order.
What happens when my subscription expires? If you subscribed to an individual workshop, when your subscription expires, you'll no longer have access to the workshops you've purchased. However, you can easily renew your subscription prior to the expiration date or simply place a new order on the site to continue to access your favorite art instruction workshops.
If you purchased a subscription to view all the workshops, or a subscription to all art workshops of a specific subject or medium, your subscription will automatically renew for another 6 months (or annually, if you chose an annual subscription), until you cancel. You can cancel this in your "My Account" link at the top right-hand corner of the site.
How can I change my email address or password? To change your email address, just click on the "My Account" link at the top right of every page, log into your account, and enter your updated information. Don't forget to save your changes.
How can I change the credit card I use for purchases? To change your credit card, just click on the "My Account" link at the top right of every page, log into your account, and update your billing information. If you have any problems updating please contact Customer Service.
How can I change my contact information? To change your contact information, just click on the "My Account" link at the top right of every page, log into your account, and update your information. Be sure to save your changes before logging out.
What credit cards do you accept? We accept the following major credit cards: VISA, MasterCard, Discover and American Express.
Is this a secure site for ordering? Yes. When entering your credit card information to make a purchase, your credit data is secured using PayPal's VeriSign Secured transaction process. PayPal is one of the most trusted providers of online payment processing on the Internet. Please note that your full credit card number is never stored on our servers. For added security, our employees never have access to your full credit card number.
Can I download these video workshops? Are these same workshops available on DVD? Can I share a link to your video workshops with friends, on Internet video or file sharing sites? Because the artists who conduct ArtistsNetwork.tv video workshops are paid a royalty with each purchase, we do not allow customers to share a link to a workshop video.
